Customer Service

100% Guarantee

We are committed to customer satisfaction. If for any reason you are not completely satisfied with your order, you may return it for an exchange or a full refund.

Security Information

While we cannot absolutely guarantee the security of your Internet transactions, we have designed the order process so that it takes place in an environment of high security. All credit card information is collected and verified using Cybersource, a worldwide provider of secure electronic payment, credit card fraud management, and verification software and services. All ordering information submitted while shopping this website is encrypted using Secure Sockets Layer (SSL), a world wide web standard.

If any unauthorized use of your credit card occurs, simply notify your credit card provider in accordance with its reporting rules and procedures. Duke University will not be held responsible for fraudulent credit card use.

International and APO/FPO Orders

We accept only phone or mail orders from outside the United States. Please be aware that International orders are subject to special shipping rates. Contact our store for more details. In addition, there may be charges on your order imposed by Customs. Check with your local Customs office for more information about those charges.

Methods of Payment

We accept American Express, Discover, MasterCard, Visa.

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